Return & Refund Policy — ShopXpress
When will my order be shipped?
Orders are processed and shipped within 1–3 business days after payment is confirmed. Once your order ships, you will receive a tracking number via email so you can follow your delivery every step of the way.
Every package is fully insured until it reaches your door — so in the rare event of any issue, you are covered for a full refund. Shop with confidence!
What payment methods do you accept?
We accept all major payment methods for a safe and seamless checkout experience:
- Credit cards (Visa, Mastercard, American Express, Discover)
- Debit cards
- EMI / installment options on eligible cards
- Apple Pay & Google Pay
- PayPal, Shop Pay, Klarna, and more
Where do you ship from?
We ship from our USA warehouse. All orders are processed and shipped within 1–3 business days after payment confirmation.
How long does delivery take?
Delivery times vary by destination:
- USA: 5–15 business days
- International: 10–29 business days depending on your country and local customs processing.
Do you ship worldwide?
Yes! We ship to customers worldwide. Please note that international orders may be subject to local customs duties and import taxes, which are the responsibility of the buyer.
What is your return policy?
We accept returns within 30 days of delivery. Please note:
- If you wish to return an item without a reason, the return shipping cost is the customer's responsibility.
- If your item arrives damaged, defective, or incorrect, we offer a free return, replacement, or full refund — no questions asked.
